Refund & Cancellation Policy

Each listing detail page mentions information on the cancellation policy that is applicable to that specific listing. When a guest makes a booking request, we clearly display the cancellation fees and other policies associated with that specific booking request.

Booking Status Refund Policy
Accommodation is not available Full advance payment refunded. We release the amount if accommodation is not available. Most banks credit the amount back to your account within 2 days, but some banks take as much as 7 to 10 days. Contact your bank for specific timeline for unblocking the amount.
Guest cancels after host confirms Nothing refunded from advance payment
Early checkout Nothing refunded from advance. Guest should directly check with host regarding refund from balance payment. RoomLion will not be involved in such refunds.
No show Guest will not receive any refund from the advance payment. Host will hold the room for the first day. If host does not hear from the guest, host will cancel the reservation after the first day.

Refunds are made in a commercially viable time-frame which usually does not exceed 14 days. Your credit card company may take a few additional days to post the credit to your account.

Below information is meant to provide a general overview of the cancellation policy.

  • Flexible: Advance of approximately 20% is payable if booking is confirmed (minimum 1 day payment is required) Specific details can be viewed on the booking confirmation page.
  • Moderate: Advance of approximately 35% is payable if booking is confirmed (minimum 1 day payment is required) Specific details can be viewed on the booking confirmation page.
  • Strict: Advance of approximately 50% is payable if booking is confirmed (minimum 1 day payment is required) Specific details can be viewed on the booking confirmation page.
  • Long Term: Advance amount depends on the duration of stay Specific details can be viewed on the booking confirmation page.